My.VPLS User activation/Password reset

This is a step-by-step procedure of My.VPLS user account activation and password reset. You will receive and email from us with a link to reset your password at our ConnectWise Partner Portal located at https://connect.vpls.com. Please follow the instructions below so that once your account is activated you can log in to the portal at https://my.vpls.com. Please note that sometimes the email is flagged into the Junk folder. If you need help please do not hesitate to call us!

Instructions

My.VPLS – User activation

  • You will receive a “Password reset request” email from helpdesk@vpls.com in your mailbox (either in the Inbox mailbox or Junk Email mailbox).

  • Click the link given in the email. Please note that https://my.vpls.com is powered by ConnectWise.

  • You will need to provide a new password for My.VPLS access.

New password format:

  • The new password needs to be between 8 and 15 characters.

    • contain at least three of the four character types:

a.       lowercase letter(s)

b.       uppercase letter(s)

c.       number(s)

d.       symbol(s)

e.       Example, IAMPaul//1234

4. Once the new password has been accepted, then you can try to access https://my.vpls.com/user/login with your email and newly activated password.

  • My.VPLS customer homepage.

My.VPLS – User password reset

  • Reset your password while you are in My.VPLS Click on the “My Account” option.

  • Click on the “Account Settings” option.

  • Click on the “Edit” button under Security Information.

  • Enter your (1)Current password and (2)New password and confirm your (3)New password again. Then click “Update Password”.

My.VPLS – Forgot password

  • Enter your login email address to reset your login password then click “Reset Password”.

  • A reset password email will be sent to the email address you provided. Now, find the password reset email in your mailbox and follow the “My.VPLS – User activation” again.