How to Create a Ticket

There's two ways to create a ticket from the Customer Portal.

Option 1:

Click the Create Ticket button to enter a new service request.

Option 2:

Open the Ticket Tab ----→Click the Create Ticket button.

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When you create a new service ticket your name, address, telephone number and email will automatically populate on the ticket.

Create Ticket
Step 1	Select Service Needed	Use the carousel to select the type of Service Request to enter.
Step 2	Title	Enter a summary for the problem or issue.
	Problem Description	Enter a complete description of the problem or issue.
	Attach Document	Use the Choose File field to browse for a document to attach. In the Title field, enter a title for the attachment.
	Due Date	Enter the date you would like the service ticket to be completed.
	Emergency	Select this check box if the service request is an emergency.
	PO Number	If applicable enter a Purchase Order number to authorize the billing of this service ticket.
Step 3	Contact Details	These fields will automatically populate on the ticket.

After completing the required fields and clicking Submit, you will receive a confirmation message with your ticket number.